Mixonset Support: FAQ

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Basics of Smart Mix

Why is there a purple dot, and when does it show?

The purple dot shows when the song transitions without skipping a beat to the next. The purple dot hides all the complicated DJ stuff we do with AI. Once the purple loading circle is completed, the purple dot will show.

Will the transition come sooner if I skip to it?

No it will not. Since it takes Mixonset a while to analyze the song to create the purple dot for the song transition, skipping to the end will not make the transition come sooner. The songs may not even mix in time. 

If you want transitions to come sooner, instead select Highlight mode at the bottom right corner. That ensures that shorter highlights of tracks get played. 

How to change the transition point?

Simply drag the purple dot to where you want the transition to happen, and your AI DJ will optimize the mix to happen at that part of the track. Apart from that, Mixonset can give you a set of ideal transition points in the form of white dots, and you can easily drag the purple dot to any of them.

You can also use Highlight Mode to preset the song length.

What does Highlight Mode do?

Highlight mode to preset how long you want each transition to last:

Highlight Mode on: presets the transition to happen earlier in the track.

Highlight Mode off: presets the transition to happen towards the end of the track.

Discover and Curate

What decides the queue?

Mixonset’s proprietary Smart Queue is intelligently curated by our AI DJ. This is how it works:

1. The AI figures out the beats per minute (BPM) of each track to beat match all the songs in the queue.

2. The AI arranges the tracks based on energy level so that there would not be jarring moments.

3. Your tracks are now Smart Queued for more seamless lean-back listening, empowering your Smart Mix to work with smoother DJ transitions.

How to edit my queue?

Easy. To add songs to the queue, click the ‘Add Song’ icon on the top right of the Playlist screen. To remove songs from the queue, simply swipe the song to the left on the Playlist screen until the ‘Delete’ button appears, then click on it. We personally like to use ‘Edit mode’ (the Pencil Icon at the bottom right of the Queue page) to curate our mixes with more finesse.

Pro Tip: Use Display Features (the Eye Icon at the bottom left of the Queue page) to see the BPM or Energy of your queue for more precise manual curation.

How do music filters work?

Just go to the playlist page and select the filter button.  Once there, you’ll see the different music filters that will uniquely curate your queue into whatever shape or form you want. The music filters range from beats per minute (BPM), Artists, energy level, recent songs, and explicit tracks.

How to play my mix in the same specific order?

Yes you can. Just click the downward arrow next to the Smart Mix button. Afterwards, simply select “Mix in this order” to play your music in the same order that it’s been manually curated.

How to order my mix by a specific order?

Yes. On the playlist page, scroll a little bit downwards to reveal a search bar. On the right of the search bar, you can order your playlist by BPM, Energy, Earliest, Most recent, and more.

Why does the app stop playing?

Internet:

Due to the internet condition, sometimes the app would stop playing or play without mixing since it takes too long to load songs. To fix this, simply use a more stable network.

Storage:

Check if your device still has storage left (at least more than 1GB).

Device:

While the app works on iPhone 8 and above, newer devices generally work better with faster mix creation speed.

Compatibility

Compatible Music Sources

TIDAL: With a paid TIDAL subscription, you can mix any of TIDAL’s 60 million songs up to HiFi audio quality. Instantly sync, discover and filter your music: Liked songs, playlists, artists, albums, and songs.

Spotify: With a paid Spotify subscription, you can mix any of Spotify’s 50 million songs. Instantly, discover and filter your music: Liked songs, playlists, artists, albums, and songs.

Apple Music: With a paid Apple Music subscription, you can mix a significant portion of the Apple Music catalogue. Sync, discover and filter your music: Liked songs, playlists, artists, albums, and songs.

Local Music Library: Mixonset is also capable of playing MP3 audio files downloaded to your mobile phone.

To learn more about our integrations, check out our Integration Page.

Compatible Platforms

iOS: Mixonset is available for install on the App Store for iOS devices, such as iPhones and iPads.

MacOS: Mixonset works with the latest Apple Silicon Macbook (with the M1 chip), and is available for install under the results for iPhone and iPad apps when you search for Mixonset.

How to get Mixonset on MacOS?

Apple Silicon MacBook (with M1 chip): You can install Mixonset directly from the MacOS app store. You will find it under the results for iPhone and iPad apps when you search for Mixonset.
 
AirPlay with MacOS 15: MacOS 15 now supports AirPlay like a speaker, meaning you can use Mixonset on your phone and play through your Mac like a regular speaker.
 
Older Macs and MacBooks: You can connect your iPhone or iPad with Mixonset to the Mac, and play Mixonset on your iPhone through the Mac speaker. The way to do this is by using QuickTime:


QuickTime: Open QuickTime Player (from Applications) -> click File (in the top menu) -> New Audio Recording -> click dropdown menu (next to the red recording button) -> select your iPhone as Microphone  

Can I play Mixonset on local devices, not just iPhone?

There are many options to use Mixonset for many speakers/devices:

Airplay: the best option for new smart speakers/MacBooks/ Sonos/TVs/cars. Simply pull down the “Access Control Center” from top right corner on your iPhone, and tap the Airplay icon on the top right of the small music player to open up the options. Then your devices should show up there when they are connected to the same Wifi as your iPhone. See here to learn more.

Screen Mirroring: works similarly as Airplay for both video/audio when your iPhone/devices support it. Also located in the Access Control Center. See here to learn more.

AUX cord: Despite being taken away from newer iPhones, the AUX is still commonly available on many speakers/TVs/cars, so all you need is a lightning to AUX dongle.

Bluetooth: Is widely available across many types of speakers/TVs/cars.

How to connect Mixonset to different Smart TVs?

Mixonset can connect to different Smart TVs via Bluetooth, Airplay and Screen Mirroring. Some screen mirroring apps can also help you cast your Mixonset-compatible device to your preferred Smart TV.

Roku

Bluetooth: Follow these 4 steps

Airplay: Follow these 4 steps

Apple TV

Airplay: Follow these 3 steps

Samsung TV

Bluetooth: Follow these 4 steps

Airplay: Follow these 6 steps

Fire TV

Bluetooth: You need this specific iPhone mirroring app

Airplay: Download the Airscreen app on your Fire TV

How to play songs offline?

For music integrations that offer offline playback (Spotify, Apple Music, iTunes) on Mixonset, you can download songs offline once you’ve played them.

If you have a roadtrip playlist to be played offline, we suggest that you play through the entire playlist once in order to download it.

To filter out songs that are available for offline playback and are downloaded, you can curate them using the Mixonset offline filter (Filters > More > Offline).

Can I use the same subscription for multiple devices?

Your Mixonset subscription is tied to your Apple ID. That means that as long as you share the same Apple ID on multiple Apple devices, you can still use Mixonset Pro.

Others

How to cancel Mixonset Pro

We’re sorry to see you go! Keep in mind that you can always get free Mixonset Pro by inviting your friends to join the party to use Mixonset Pro. Cancelling Mixonset Pro is simple. Just follow these steps:

  1. Open the Settings app and tap on your name at the top.
  2. Tap the “Subscriptions” option
  3. Tap on Mixonset: Mashup Your Playlist which is under Active subscription.
  4. Now tap on Cancel. (Note that if you don’t see a “Cancel Subscription” button for Mixonset, then it’s already canceled and will not renew anymore).

How to use promo code?

To access your promo code:

  1. Go to the iOS App Store app
  2. Go to the Apps tab
  3. Scroll to the bottom and click Redeem
  4. Enter the promo code manually

Note: Mixonset’s free trial will kick in before the promo code. If you haven’t used the free trial yet but you’ve subscribed to Mixonset, the App Store will use up the free trial before it gives you the benefit of the promo code.

How to use referral links?

Get Mixonset Pro for free by introducing your friends to Mixonset and earning rewards. Share the link with a free offer to anyone who you think would love Mixonset.

Once a friend downloads using your link, you get 1 month for free.

When your friend subscribes to Mixonset Pro, you get another 3 months for free.

Refer up to 6 friends and get up to 2 years of Mixonset Pro for free through our referral program.

Once referred, you must accept the referral reward on the subscription page. You must also be subscribed to the Mixonset Pro free trial. Once the free trial ends, the reward free months will begin.

How to get a refund?

You can get your refund here by following the steps here:
 

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Contact Us

Phone: +1 438 929 6886

303-150 Sherbrooke St E

Montreal, QC, Canada